FAQ's

Auctions

Our auctions conclude daily, so make sure to check in regularly to stay updated and avoid missing out on fantastic deals.
Yes, you must have an active Salehub account and be logged in to participate in bidding. To create an account, click [HERE].
No, all bids placed are final and legally binding. Please review your bid carefully before submitting it, as you will be required to complete the purchase if you are the winning bidder.
If you are the highest bidder when an auction ends, you will receive an email confirmation along with a payment link. Be sure to check your junk or spam folder if you do not see the email in your inbox. You can also find a list of your successful bids under the "Won Auctions" section in "My Bids."
You have until midnight on the same day the auction ends to make your payment. If payment has not been manually completed by then, our system will attempt to process it automatically. However, we recommend not relying on auto-payment as your primary method. If you experience any issues, please reach out to our support team at support@salehub2b.com.
If the payment is not completed within the specified timeframe and the auto-payment attempt fails, our system may flag your account, potentially leading to a suspension. While you will still have access to your account, bidding privileges will be restricted until the suspension is lifted. If you wish to dispute a suspension, please contact our support team at support@salehub2b.com.
Popcorn Bidding extends the auction time if a bid is placed within the last five minutes. This system prevents last-second "sniping" and ensures all participants have a fair chance to place their final bids.
If you're experiencing difficulties with Popcorn Bidding, please refer to our troubleshooting guide on payment issues: "I'm having trouble making payment for a won bid, what should I do?"
Automatic bids are placed based on a predefined incremental bid structure. The bid must meet or exceed the following calculation:
There are two key indicators of a Marketplace listing:
  1. Marketplace Logo – Listings featuring a Marketplace logo in the top right corner of the listing image indicate that the item is sold by a trusted vendor.
  2. Vendor Name – If the vendor name in the listing details is different from our own, this means the item is a Marketplace listing.
Using these two methods will help you easily distinguish between standard Salehub listings and those sold by third-party vendors.
For information on a Marketplace vendor’s shipping policy, click [HERE].
Need more assistance? Browse our FAQs or contact our support team!

General FAQs

Absolutely! You can still make purchases from us. However, all transactions are conducted on a trade basis and fall under our standard terms and conditions of sale.
 If you're unfamiliar with liquidation and customer returns, we strongly advise researching these concepts before placing an order, as this business model may not be suitable for everyone.

Items sold directly by salehub are not pre-checked or tested prior to listing. However, our products are categorized based on their condition, which is clearly indicated in the auction listing titles.
Yes, our courier service can deliver to your home address. However, you must be available to receive the shipment. If a delivery attempt fails due to the recipient’s absence, additional charges may apply for re-delivery.
Important: If you are ordering pallets, please ensure that your address can accommodate a lorry for delivery.

We do not accept returns. However, if your order arrives damaged, you have the option to refuse delivery. In such cases, the item will be returned to us, and we will issue a refund. Please note that once a delivery is accepted, returns are not possible.
For full details, please refer to our Refund Policy or Terms of Service.

Yes! We are always open to partnering with new suppliers who wish to use our platform.
To get started, complete the form on our Partner with Us page, and a member of our team will reach out to you.

Shipping Information

Delivery times vary depending on the selected shipping method. For detailed information, please visit our Delivery Info page.
We currently work with the following shipping providers:
  • Mini salehub orders: Royal Mail, DPD, Parcelforce
  • Pallet shipments: Palletways
  • If you’re purchasing parcels, shipping fees are not applied per individual listing when items are checked out together. However, pallet shipments are subject to charges based on the number of pallets in the order.
  • For parcels, shipping costs are calculated based on the total weight of the order, and multiple boxes can be purchased in a single transaction.
  • Pallet shipping rates are determined per pallet, as our haulier fees are based on the space occupied by pallets in an order.
Important: Parcel weight combination is only available when all items are purchased from the same vendor and warehouse.

Reporting a Problem

If you’ve encountered an issue with your order and need to request a refund, you must submit a formal refund application.
For Customer Return listings, refunds will not be granted under the following circumstances:
  • The item is the wrong size, color, or style
  • The product is damaged or faulty
  • Parts are missing
  • The product is past its expiry or use-by date
  • The item has an international plug
For Brand-New listings, refund requests will not be accepted for the following reasons:
  • The item is the wrong size, color, or style
  • The product includes an international plug
  • The product is past its expiry or use-by date
  • The item's packaging is damaged
If you’re having trouble completing your payment, try these steps:
1. Your cart appears empty.
 If items disappear from your cart, the issue could be due to:
  • Marketplace product conflict: Some marketplace products must be purchased separately. Check if you have a marketplace product in your cart and try buying it separately.
  • Browser cookies interfering with checkout: Try clearing your browser cookies, using an incognito window, or switching to a different device.
If the issue persists, contact our support team at support@salehub2b.eu.
2. You can’t access the store to complete your payment.
 If you’re unable to log in and complete your payment within the required timeframe, we will attempt to process payment automatically at midnight on the day you won the auction.
⚠️ If this secondary payment attempt fails, it will be considered a breach of our Terms of Auction policy.

If an auction has ended but is not listed under your Won Auctions, follow these steps:
  • Check your Lost Auctions section. If you find the auction there, click on the No. of Bids to review the full bid history.
  • If another bidder placed a higher bid just before the auction ended, it means our Popcorn Bidding feature extended the auction time, but your page may not have refreshed automatically.
To prevent this in the future:
  • Manually refresh the page when an auction is about to close.
  • Clear your browser cookies to allow automatic updates.
If you were the highest bidder and still don’t see your auction, please reach out to support@salehub2b.eu for assistance.