Returns & Refunds

At Salehub, we are committed to ensuring that customers receive their orders in optimal condition. However, due to the nature of our operations, we do not accept returns once a delivery has been received. By accepting the delivery, you confirm your satisfaction with the item's condition, and we bear no responsibility for any discrepancies in description or quantity after acceptance. As a result, no refunds or credits will be issued in such cases.

About Us

1.1 Company Information

We are Salehub s.r.o , whose registered office is located at Bratislava - mestská časť Petržalka , Fialová 7 PSČ: 851 07 company identification number DIČ: 2122379050.
We operate the website: https://Salehub2b.eu

1.2 Contact Information

For formal notices regarding the Contract, please reach us via email at support@salehub.com. For specific instructions on submitting formal notices, 

Our Contract with You

2.1 Acceptance of Terms

These terms and conditions ("Terms") govern the ordering and supply of goods between you and Salehub ("Contract"). By ticking the acceptance box and placing an order on our website, you agree to abide by these Terms. No alternative terms, whether implied by industry practice, custom, or other means, will be applicable.

2.2 Seller of Record

As a third-party marketplace, the Seller of Record for each product may vary and will be explicitly stated in the product listing.

2.3 Entire Agreement

This Contract represents the full and complete agreement between you and Salehub. You acknowledge that no external promises, representations, or warranties—other than those explicitly outlined herein—have influenced your decision to enter into this Contract.

2.4 Language

These Terms and the Contract are provided exclusively in English.

2.5 Record-Keeping

We recommend printing or saving a copy of these Terms for your personal records.

Placing an Order & Acceptance

3.1 Bidding Process

By placing a bid, you irrevocably commit to purchasing the item if your bid is successful. Each bid represents a legally binding offer to buy the specified goods under these Terms.

3.2 Proxy Bidding

For proxy bids, the minimum bid calculation follows this formula:
Current Bid + (4 × Incremental Bid)
Example:
  • Current Bid: €42
  • Incremental Bid: €3
  • Minimum Proxy Bid: €42 + (4 × €3) = €54

3.3 Bid Review

You can review and modify your bids before submission. It is your responsibility to ensure bid accuracy before finalizing your offer.

3.4 Reserve Price

Certain items may be subject to a minimum reserve price set by the seller. If the reserve price is not met, the item will not be sold. Salehub reserves the right to reject any bids that do not reflect a reasonable market value.

3.5 Order Acknowledgment

If you win an auction, you will receive an acknowledgment email. However, this does not constitute order acceptance.

3.6 Order Confirmation

An order is considered accepted only when a Dispatch Confirmation is issued, confirming that the goods have been shipped or are ready for collection. Items designated for collection must be picked up within 48 hours.

3.7 Order Rejection

We reserve the right to reject any order for any reason. If an order is declined after payment has been made, a full refund—including any delivery charges—will be promptly processed.

3.8 Auction Inquiries

You may submit questions about auction items while the auction is active. While we strive to provide accurate responses, we do not guarantee the completeness or correctness of the provided information.

3.9 Aftersales Policy

These Terms also apply to aftersales transactions. If an order is damaged during transit, you have the right to refuse the delivery. Once the returned item has been inspected by our team, a full refund will be issued. However, refusal of delivery is only permitted in cases of visible damage. If an item is refused for any other reason, no refund will be processed, and the customer will bear the cost of redelivery and any associated fees.
Once an order has been accepted from the courier, it cannot be refused at a later stage.
Please note that all goods purchased from Salehub are sold on a ‘Trade’ basis, meaning consumer protection laws applicable to non-trade transactions do not apply. Regardless of how stock is categorized, all merchandise is sold "as-is" without any warranties or guarantees. It is the buyer’s responsibility to fully understand and accept these terms before finalizing a purchase.

4. Goods

4.1 Product Images

The images displayed on our website serve as visual examples and may not precisely reflect the actual products. Variations in color, size, and style are possible.

4.2 Accuracy of Information

Since we deal with liquidation stock, all dimensions, weights, and measurements are approximate estimates.

4.3 Product Condition

All items are sold “as is” with no guarantees regarding quality. Inventory quantities may fluctuate by ±10%. Any implied warranties do not apply.

4.4 Packaging

Products may arrive in packaging different from the images shown on our website.

4.5 Specification Modifications

We may adjust product specifications to comply with relevant laws or regulatory requirements.

4.6 Stock Categories

  • Clearance Stock – End-of-line surplus items, typically in new condition.
  • Customer Returns – Previously returned products that may have defects, missing parts, or other issues.

4.7 Unique Stock Composition

Each lot or pallet contains a mix of new and potentially damaged items.

4.8 No Warranties

All items are sold without any form of warranty or performance guarantee.

5. Returns and Refunds

5.1 No Cancellations

All orders are final and cannot be canceled. Returns are only accepted at our discretion.

5.2 Missing Items

If your order is missing any products, follow these steps:
  • Inform us immediately (see Clause 1.2).
  • Provide photographic proof of the items received.
  • Complete and submit a refund request form.
Refunds for missing items are granted at our sole discretion.

6. Prohibited Activities

Customers are prohibited from:
  • Reselling goods on restricted platforms (as stated in product listings).
  • Conducting transactions outside the Salehub website.
  • Misusing the feedback or dispute resolution system.
  • Using Salehub’ trademarks or product images for resale.

7. Buyer Responsibilities

Buyers must:
  • Conduct transactions in good faith.
  • Ensure items meet safety regulations before resale.
  • Remove any retailer branding before selling the products.
  • Erase any stored data from electronic devices before use or resale.
⚠️ Electronic items purchased through Salehub may contain residual data. We do not inspect, delete, or verify stored data. Buyers bear full responsibility for securely wiping devices before resale. Salehub assumes no liability for data-related breaches, claims, or security issues arising from failure to erase such data.
By purchasing from Salehub, buyers acknowledge and accept this responsibility, waiving any claims related to data security or privacy.

8. Delivery

8.1 Estimated Delivery Time

All delivery dates are approximate. We are not responsible for delays beyond our control.

8.2 Ownership Transfer

Ownership of goods is transferred once full payment (including delivery fees) is received.

9. Liability

9.1 Limited Responsibility

Our liability for defective or undelivered items is limited to the price paid for those products.

9.2 Exclusions

We are not responsible for indirect damages, such as lost profits or business opportunities.

10. Governing Law and Jurisdiction

All transactions are governed by the laws of the European Union.

11. Pricing and Delivery Fees

11.1 Pricing and VAT

  • Product prices do not include VAT. If VAT rates change before delivery, the applicable rate will be adjusted unless full payment has already been made.
  • EU Customers: VAT will be applied at the relevant rate for the respective EU country.

11.2 Delivery Costs

Delivery fees are charged separately and will be displayed during checkout. For more details, refer to our Shipping Policy.

11.3 Pricing Errors

If an incorrect reserve price is displayed, we will contact you with the correct price. You may proceed with the purchase or cancel the order.
If a pricing mistake is obvious and should have been recognized, we reserve the right to cancel the order and refund any payments made.

12. Payment

12.1 Auction Commitment

Placing a bid creates a legal obligation to complete the purchase if you win.

12.2 Accepted Payment Methods

We accept only Visa and Mastercard debit or credit cards.

12.3 Payment Deadline

All payments must be completed by midnight (12:00 AM) on the day of the auction’s conclusion.

12.4 Non-Payment Consequences

Failure to pay may result in:
  • Order cancellation.
  • A recorded unpaid cancellation on your account.
  • Potential purchasing restrictions or suspension.

12.5 Automatic Payment Processing

If payment is not made manually before midnight, we will charge your stored payment method automatically.

12.6 Payment Confirmation

A receipt and invoice will be emailed once your order is dispatched.

13. Product Warranty

13.1 Regional Usage

  • EU Customers: Items intended for the EU market comply with EU regulations.

13.2 Warranty Coverage

Products will match their descriptions upon delivery, subject to Clause 4.

13.3 Reporting Product Issues

If an item does not meet its description:
  1. Notify us within 2 days of delivery.
  2. Allow us a reasonable period to inspect the product.
  3. If requested, return the item at your own expense.
At our discretion, we will either replace or refund the affected product.

13.4 Warranty Limitations

The warranty does not apply if:
  • You continue using the item after reporting a defect.
  • The product has been altered or repaired.
  • Damage results from misuse, neglect, or improper storage.
  • Differences in the product are due to compliance with regulatory updates.

13.5 Liability for Product Defects

Our responsibility for defective goods is strictly limited as stated in Clause 13.

13.6 Exclusion of Implied Terms

To the extent permitted by law, implied terms under the Sale of Goods Act 1979 do not apply.
  • EU Customers: Terms under Directive 1999/44/EC are also excluded.

13.7 Applicability to Replacements

These terms also apply to any replacement goods provided.
14. Our Responsibility: Please Read This Section Carefully
14.1 Any reference to liability within this clause covers all forms of legal responsibility arising from or connected to this agreement, including but not limited to contractual obligations, negligence, misrepresentation, restitution, and other legal claims.
14.2 We cannot guarantee that our website and its content will be accessible at all times without interruption. We reserve the right to suspend, withdraw, or limit access to any portion of our website due to operational or business needs.
14.3 The content provided on our website is for informational purposes only and should not be relied upon as professional advice. We strongly recommend seeking appropriate professional guidance before making any decisions based on the information available on our site.
14.4 Our website may contain links to third-party websites and external resources. These links are for informational purposes only and do not imply any endorsement by us. We have no control over the content of these third-party sites and cannot be held responsible for the information they provide.
14.5 Users may upload content to our website. We do not review or verify such content, and any views expressed by users do not reflect our opinions or values.
14.6 We do not warrant that our website is secure or free from errors, viruses, or technical issues. We are not responsible for any website-related problems, including but not limited to registration issues, bidding errors, or website malfunctions.
14.7 Some equipment sold may not comply with the Health and Safety at Work etc. Act 1974 or other relevant safety laws. Buyers are responsible for ensuring that any purchased items comply with applicable health and safety regulations.
For EU buyers: Certain equipment may not meet the requirements of EU Directive 2009/104/EC on workplace safety. It is the buyer's responsibility to verify compliance with all relevant EU regulations.
14.8 The seller is legally recognized as the exporter of record. Buyers must adhere to all relevant export and import laws. If a violation of these laws is suspected, we reserve the right to cancel an auction or void a sale.
For EU buyers: The seller is also considered the exporter of record under EU law. Buyers must comply with all applicable EU export and import regulations. We reserve the right to cancel sales in cases of potential legal violations.
14.9 The images on our website are for reference only and may not accurately represent the actual products. We may use stock images, which may not perfectly depict the items in terms of color, size, or condition. Buyers should carefully review the product descriptions before placing bids. No guarantees are made regarding the accuracy of product images.
14.10 These Terms do not exclude or limit our liability for:
  1. Death or personal injury caused by our negligence.
  2. Fraud or fraudulent misrepresentation.
  3. Any legal liability that cannot be excluded or restricted by law.
14.11 Subject to 14.10, we are not responsible for:
  1. Loss of profits, sales, revenue, or business opportunities.
  2. Data corruption, loss of information, or software issues.
  3. Missed business opportunities.
  4. Expected financial savings that were not realized.
  5. Damage to business reputation or goodwill.
  6. Any indirect or consequential damages.
14.12 Subject to 14.10, our total liability for any claims related to this agreement will not exceed the total amount paid for the purchased goods.
14.13 Unless explicitly stated in these Terms, we make no guarantees, warranties, or representations regarding the goods. Any implied terms or warranties under law are excluded to the maximum extent permissible. We do not guarantee the suitability of any goods for a particular purpose.
15. Reporting a Seller
15.1 Buyers should report sellers who violate our Terms, including but not limited to cases where:
  1. A seller has no intention of completing the transaction.
  2. A seller provides false contact details.
  3. A seller misrepresents goods in their listing.
  4. A seller offers to sell goods outside of our platform.
  5. A listing infringes on third-party copyrights.
  6. A seller sends inappropriate or offensive messages.
16. Contract Termination
16.1 We reserve the right to terminate the agreement or suspend the supply of goods immediately by providing written notice if:
  • The buyer breaches a material term of the contract and fails to correct it within 14 days after receiving written notice.
  • The buyer fails to make a payment by the due date.
  • The buyer does not take delivery or collect goods within the agreed time frame.
  • The buyer ceases or threatens to cease business operations.
  • The buyer’s financial situation deteriorates to a point where we reasonably believe they cannot fulfill their contractual obligations.
16.2 Termination does not affect rights or obligations accrued before the termination date.
16.3 Any contractual terms intended to remain in effect post-termination will continue to apply.
17. Force Majeure (Events Beyond Our Control)
17.1 We are not liable for failure or delays in fulfilling contractual obligations caused by unforeseen events beyond our reasonable control.
17.2 If such an event occurs:
  • We will notify you as soon as possible.
  • Our obligations will be suspended for the duration of the event, and deadlines may be adjusted accordingly. If the event affects delivery, we will arrange a new delivery date.
17.3 If a force majeure event lasts over 90 days, we may cancel the contract. If we cancel, you must return any received goods, and we will provide a refund, including delivery charges.
18. Communication
18.1 References to "in writing" in these Terms include email communication.
18.2 Any notices or official communication must be sent via hand delivery, first-class mail, next-day courier, or email.
18.3 Notices are considered received:
  • Upon hand delivery.
  • At 9:00 AM on the second business day after mailing.
  • At 9:00 AM the following business day if sent by email.
18.4 To prove a notice was served, it is sufficient to show that a letter was properly addressed, stamped, and mailed, or that an email was sent to the correct recipient.
18.5 Communication with our employees must remain professional and respectful, free from hate speech, inappropriate language, personal insults, or threats.
18.6 This clause does not apply to legal proceedings or court documents.
19. Data Protection
(Include your specific data protection policies here.)
19.1 We may gather, utilize, retain, and share various types of personal information about you, including:
  1. Identity Information: This encompasses your first name, last name, maiden name, username or other identifiers, title, date of birth, and gender.
  2. Contact Details: These include your billing and shipping addresses, email address, and phone numbers.
  3. Financial Information: This covers bank account details and payment card information.
  4. Transaction Records: Comprising data on payments received and made, along with details of products you have bought from us.
  5. Technical Information: This includes your IP address, login credentials, browser specifications, time zone settings, location, browser extensions, operating system, platform, and other technological details about the devices used to visit our website.
  6. Profile Information: Your username, password, purchase history, preferences, feedback, and survey responses.
  7. Usage Data: Details about your interactions with our website, products, and services.
  8. Marketing and Communication Preferences: Your choices regarding receiving promotional material from us and third parties, along with your preferred means of communication.
Personal data refers to any information that can identify an individual, excluding anonymized data. For further details on the information we collect and how we gather it, please review our privacy policy at (Here)
19.2 Your personal data will only be processed where permitted by law. Typically, we use your data in the following circumstances:
  1. When necessary to fulfill our contractual obligations to you.
  2. When processing is required for our legitimate interests or those of third parties, provided such interests are not outweighed by your rights and freedoms.
  3. When required to comply with legal obligations.
19.3 We will utilize your personal information solely for its intended purpose, which includes:
  1. Creating and managing your customer account.
  2. Processing and delivering your orders.
  3. Maintaining and managing our relationship with you.
  4. Facilitating survey participation.
  5. Enhancing our website, products, services, and marketing efforts.
  6. Recommending relevant products or services.
19.4 Your personal data may be shared with external third parties, such as product vendors. Additional details are available in our privacy policy.
19.5 We may transfer, store, and process your personal data beyond the UK. More information is provided in our privacy policy.
For EU customers: Your data may be processed outside the EU. In such cases, we will implement appropriate safeguards in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. Further information is outlined in our privacy policy.
19.6 You have certain rights under data protection laws regarding your personal data. These include the right to access a copy of the information we hold, request the deletion of your personal data, and lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection (www.ico.org.uk). More details can be found in our privacy policy.
For EU customers: You have similar rights under data protection laws, including access to your personal data, the ability to request its deletion, and the right to file a complaint with your local Data Protection Authority under the GDPR. More information is in our privacy policy.
19.7 For more details on how we process your personal data, including security measures, data retention policies, and legal bases for processing, please refer to our privacy policy.
  1. General Provisions
20.1 Assignment and Transfer:
  1. We reserve the right to transfer or assign our rights and obligations under this contract to another entity.
  2. You may not transfer your rights or obligations under this contract without our prior written consent.
20.2 Modifications: Any amendments to this contract will only be effective if documented in writing and signed by both parties or their authorized representatives.
20.3 Waiver: A failure to enforce any provision of this contract does not constitute a waiver of rights. Any waiver must be documented in writing and does not apply to future breaches.
20.4 Severability: If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full effect.
20.5 Third-Party Rights: This contract is solely between you and us, and no third party shall have any rights to enforce its terms.
20.6 Governing Law and Jurisdiction: This contract is governed by the laws of England and Wales. Any disputes arising from it shall be exclusively resolved by the courts of England and Wales.
For EU customers: The applicable law will be that of the EU member state where the buyer resides, and disputes will be resolved in the courts of that respective country.